Stylist Advisor

Le Lunetier St-Jérôme is looking for an stylist advisor to join its dynamic team!

The position of stylist advisor is the first contact of the client following the eye exam with the optometrist. His/her role is to present the client with different frames according to their personal/professional needs, their morphology and their ametropia. He/she must then summarize the client's needs to the optician to facilitate the choice of ophthalmic lenses. Depending on the foot traffic, the stylist must ensure the reception of the clients (from making appointments to answering the clients’ questions by telephone or in store).

Main Tasks

Welcoming the customer:

• Direct the customer according to the reason for their visit
• Announce the customer's arrival to the contact person
• Ensure that the customer is taken care of

Frame selection:

• Assess and identify the client's needs regarding the choice of frames according to the prescription
• Inform the client about the different products available or current promotions so that he can make a choice according to his needs
• Communicate to the optician the important points discussed with the client so that the latter can analyze the needs for ophthalmic and/or corneal lenses

Administration:

• Enter or update the client's contact information in the computer system
• Make appointments for optometrists and opticians
• Answer the phone, screen calls
• Take messages and forward them to the contact person
• Provide basic information on the services offered, either by telephone or to those who come to the clinic
• Make appointments for deliveries of ready orders
• Ensure that customer calls are made, within the appropriate time frame, when their glasses are
• ready
• Make the various payments: examination, form, deposit or full payment of orders for glasses, contact lenses and various products
• Close the cash register at the end of the day: record the money in the cash register for deposit purposes, pay the optometrists if applicable and fill out the sheet provided for this purpose. The employer will use it for the weekly and monthly accounting of optometrists' fees.

Related tasks:

• Place all identical styles of the same brand together
• Help in the weekly preparation of optometry files (as needed)
• Help with pre-tests for eye exams (as needed)
• Take charge of collecting frames to be donated to Groupe Lion and Optométristes sans frontières
• Refill missing frames on the displays
• Refill missing cases, wipes and bottles of cleaners at the reception
• Make a monthly inventory of old orders in the main cabinet
• Help opticians with the mail
• Ensure the supply of necessary stationery: Eye exam file, business card, etc.
• Ensure the supply of sanitary products: toilet paper, tissues, paper towels, hand soap, dish soap, etc.
• Ensure the supply of disinfection products
• Supply products: eye drops, cleaning wipes, masks, VC maintenance solution, etc.
• Ensure the cleanliness of the office on a daily basis: sweep, empty the trash, clean tables, shelves, glasses, bathrooms, kitchen, etc.

Skills Profile

Required knowledge:

• Proficiency in written and verbal French
• Computer skills

Training and requirements:

• Secondary school diploma (an asset)
• Experience in customer service (an asset)

Soft skills:

• Resourcefulness
• Autonomy
• Ability to work in a team
• Patience
• Diplomacy
• Interpersonal skills
• Smiling
• Good communication skills
• Multitasking skills and good time management
• Sales skills (persuasion)
• Good knowledge of the fashion and optics field

The job description serves as criteria for the individual evaluation of staff. It will also serve as a tool for the employee to determine or remind him/her of the tasks that the employer expects him/her to perform as part of his/her job.
The skills profile defines the minimum skills that the employer expects to find in the employee who applies to the position described below.