Let’s keep this between us!

LE LUNETIER VALUES YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THIS PRIVACY POLICY APPLIES TO THE PERSONAL INFORMATION WE COLLECT AT OUR STORES, THROUGH OUR WEBSITE LOCATED AT LELUNETIER.COM, OR IN THE COURSE OF OUR RELATIONSHIPS WITH OUR CUSTOMERS. HAVE A LOOK.

At LE LUNETIER, we respect our customers. We understand your concerns about the protection of your privacy, which is why we display this privacy policy: to inform you about the personal information we collect, how we treat it, the options you have regarding our use of your personal information, and how you can access it.

In this document, the term website is used to define all online properties and their domains.

COLLECTION AND USE OF PERSONAL INFORMATION

You can shop at any of our 14 branches or browse our website without having to provide us with any personal information.

However, we may collect personal information in the following cases:

  • You purchase, return, or exchange items;
  • You request to subscribe to our mailing list or receive our communications;
  • You apply for a job;
  • You submit a comment or question to customer service via our online form.

Shopping at LE LUNETIER: the following personal information will be requested when you make a purchase using cash, debit, or credit card: your full name, phone number, postal address, date of birth, prescription from your eye exam. Additionally, when you use a debit or credit card to make a purchase, we collect information related to your debit or credit card to process and administer your payment.

Commercial communications: when you sign up for our mailing list to receive our newsletter or other email communications, we may collect personal information such as your first name, last name, email address, and the branch you do business with.

We will only contact you if you wish. You are free to choose not to receive our promotional communications at any time by clicking the “Unsubscribe” button at the bottom of our emails.

Job opportunities at LE LUNETIER: we may advertise job offers on our website. When you submit your resume or send questions related to a job opportunity, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or other documents). We use this information to process your job application or any other request from you and respond to it.

Customer service: when you submit a comment or question to customer service via email, we may collect personal information such as your name, email address, and phone number to be able to respond to your comment or question.

DISCLOSURE OF PERSONAL INFORMATION

Unless otherwise stated herein, we are committed not to disclose, rent, sell, or transfer to third parties, or exchange with third parties, personal information about our customers without having obtained their prior consent.

WEBSITE INFORMATION

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, and usage habits. This information allows us to help assess your experience on our website and improve it.

INVISIBLE PIXELS

Our website uses a technology called “invisible pixels.” This technology allows us to know which pages of our website you visit. These “invisible pixels” are used to help optimize and personalize our website based on you and future visitors.

SECURITY OF PERSONAL INFORMATION

LE LUNETIER will never contact you to ask for information about your credit card number or bank account. This type of information is only transmitted to us if you perform a banking transaction. If you receive a suspicious email with a link to update information on your account, do not click on the link. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

CHANGES TO OUR PRIVACY POLICY

This privacy policy may be updated periodically based on changes in our protection practices. We will treat your personal information in accordance with the current policy.

Updated: July 2021